News

SecurTek Acquires Maximum Monitoring Serivces Ltd

August 10, 2010 - SecurTek Monitoring Solutions Inc. today announced it will invest $1.4 million to acquire approximately 7,500 wholesale and retail accounts of Ontario-based Maximum Monitoring Services Ltd.

“SecurTek continues to be a Saskatchewan success story and this acquisition further supports our strategy of growing our business and expanding our market reach,” said Robert Watson, SaskTel President and CEO. “SecurTek has been a profitable subsidiary of SaskTel since 2002. It is acquisitions such as this, along with new customer account growth, that ensure SecurTek’s financial position remains strong.”

“Our partnership with SecurTek offers SecureVision View an opportunity to expand our products on a national basis and insures the continued excellence in monitoring and service for our customers,” said Robert Miller, SecureVision View Owner.

Maximum Monitoring Services Ltd. has been in the security and monitoring business for many years, and has an established customer base and a strong commitment to customer service. Maximum will become an Authorized Dealer for SecurTek, operating under the name of SecureVision View Inc. The retail customers will continue to be served by Maximum, now operating under the name of SecureVision View Inc.

“This acquisition positions SecurTek to thrive in the monitoring industry’s competitive market and achieve economies of scale that will return a profit to SecurTek’s parent company, SaskTel,” added Watson.

Wireless Backup

SecurTek offers wireless backup, keeping your system connected via internet or cellular feeds. This means, in the event that the phone line fails or you don't have a traditional phone line, a signal can still be transmitted to the SecurTek Monitoring Station.

See our promotion page for details:

http://protectmycastle.ca/backup/

Get Up To 6 Months Free Monitoring

A monitored security system from SecurTek can monitor your home against instrusion, fire, flood, carbon monoxide and damaging high or low temperature changes.

See our promotion page for details.

http://protectmycastle.ca/

SecurTek Launches Videofied Monitoring

While SecurTek has been offering Videofied to some Saskatchewan customers for a limited time, we are now proudly offering monitoring services for the Videofied products to all of our dealer network and customers Canada wide.

Videofied is a completely self contained video verification system, requiring no external power source, phone line or internet connection. It is suitable for both indoor and outdoor situations. Typical applications would be protection of vechicle and equipment yards, construction sites, small and large commercial sites, and some residential applications. The system works using the GSM network.

SecurTek achieves CSAA Five Diamond Certification for monitoring excellence

The Central Station Alarm Association (CSAA) has awarded SecurTek CSAA Five Diamond Certification for providing superior monitoring service in the North American security industry. SecurTek is just the fifth company in Canada to achieve CSAA Five Diamond Certification.

Door Knocking - Tips For Customers

Door knocking - or door-to-door sales - is a technique being used more frequently by many companies, including alarm companies. While it can be a positive way to reach out to and share security information with a community, the Better Business Bureau (and SecurTek) has received complaints of high pressure sales tactics used by these companies. The Better Business Bureau warns customers to be cautious and informed when answering the door to alarm system salespeople.

The BBB received more than 3,000 complaints against burglar alarm companies in 2009, a 68% increase over the previous year. Some of the situations they cite include customers being convinced that their current monitoring company was going out of business. The door-to-door sales person advised the customer that he was there to install an upgraded system so that the company he was representing could take over the monitoring service once they signed a new contract. Some customers had their systems replaced and signed a new contract only to realize that their original security monitoring company had not gone out of business, and they were now paying two monitoring contracts.

In an effort to help keep our customers informed, SecurTek has compiled some useful tips to lend a hand if approached by door-to-door security sales people:

Always do research before purchasing any products or services.
Deal only with reputable companies. You can check out the company at the Better Business Bureau's Web site, www.bbb.org.
Don't be pressured into buying something you don't want or need. A reputable company will let you check out the offer and compare bids from several installers.
Make sure you get the name of the sales person, the name of the company they are representing and their contact information (address, phone number, email address).
Some companies will offer a "free" alarm system. While the equipment and installation may be free (make sure this is in writing), there is a monthly monitoring fee. Make sure you compare all the costs.
If you do sign up for service, ask who will be providing any service or maintenance for your system and where the company is located. Write this information down.
Find out about local building codes and regulations regarding burglar alarms, including costs for false alarms in your community.
Check out the company that will be monitoring your system. Ask if it is the same company you are signing a contract with. If not, make sure you obtain the name, address and phone number of this company.
Consider advantages and disadvantages of each system and decide which will be best for your particular situation.
Ensure the contract includes all promises made by the salesperson. If the promises are not in the contract, do not sign it.
Study the contract carefully before signing it.
If you are planning on moving, ask what happens with your contract, and get that information in writing from the salesperson.
After your purchase, make sure you check the system routinely to be sure it is in working order.
If you are having problems with your alarm, make sure you document dates, times, who you talked with, who came out and what was fixed.

In March, the Electronic Security Association adopted stricter policies aimed at improving ethical conduct for members and enhancing service to consumers. The new policies include:

Enhanced identification: Sales representatives must carry photo ID cards and clearly state who they work for when making a sales call. All of SecurTek’s Authorized Dealers and their representatives have photo ID.
More respect for consumers: When requested by a consumer, a sales representative shall immediately discontinue a presentation and leave the premises.
False accusations about competition not permitted: Sales representatives may not make any false statements about competing organizations.
Improved customer contract requirements: Written materials, which clearly and conspicuously disclose all terms and conditions, must be presented to customers when closing the sale.
Better refund policies: Prior to the sale of any product or service, sales representatives must disclose all termination fees and must honor all refunds in accordance with their company's policies.
If you have any questions or would like to voice your concerns about door-to-door sales in your area, contact SecurTek at 1-877-777-7590.

SecurTek Wins at the 15th Annual SAMMY Awards!

The 15^th Annual Security Sales & Integration SAMMY Awards were held in Las Vegas on March 23^rd, 2010, and SecurTek received two awards!

SecurTek offers discount exclusively to CPEAC members

SecurTek offers discount exclusively to CPEAC members

SecurTek, together with CPEAC (Canadian Public Employees Acquisition Club), has created a discount offer exclusively for CPEAC members. CPEAC is an organization which recognizes public employees by seeking out discounts exclusively for their members. CPEAC is comprised of members employed by or retired from various public employment sectors, including:

· Municipal Employees

· Provincial Employees

· Federal Employees

· Teachers

· School Board Administration and Support Staff

· Healthcare Workers

· Law Enforcement Personnel

· Canadian Arm Forces Personnel

· Retired Personnel from all of the above sectors

For more information on CPEAC and the SecurTek offer extended to members, or to become a CPEAC member visit www.cpeac.org

SecurTek Pioneers give back to the community

The Holiday Season is the seson for giving!

WIN 2500 AIR MILES® reward miles!

SecurTek.com Adds Customer Feedback and Stories

The SecurTek.com website is now offering a "Customer Feedback and Stories" form. Customers can now easily submit their own security related stories, testimonials and general feedback right from our webstie.

The new form can be found under the "Contact Us" menu or by clicking here.

We are looking forward to hearing from you!

SecurTek partners with Janson Homes & Realty

Starting in October, 2009, SecurTek has partnered with Janine Wilson of Janson Homes and Realty to provide security monitoring services in a featured show home located in Regina, Saskatchewan's "Harbour Landing" at 4633 Malcolm Drive.

SecurTek is pleased to partner with Janson Homes and Realty, and looks forward to future opportunities to showcase our premier monitoring services.

SecurTek featured in "Security Sales & Integration" magazine

SecurTek was proud to be featured as the cover story "SAMMYs 2009: Making Marketing Magic" in the June, 2009 issue of Security Sales & Integration magazine.

Read the entire cover story here!

SecurTek and AAA Alarms Reach Agreement

On June 24, 2009, AAA Alarms, a wholly-owned subsidiary of Manitoba Telecom Services Inc. (MTS), and SecurTek, a wholly-owned SaskTel subsidiary, announced a joint agreement.

Concerned about Door Knockers in your community?

Here are a few tips to help you recognize legitimate sales people if you are considering a purchase via a door-to-door sale.

SecurTek Launches Home Manager Service

SecurTek is pleased to announce the official launch of our SecurTek Home Manager Service!

SecurTek celebrates 10 years of success

SecurTek Monitoring Solutions Inc. officially went into business on May 5, 1999, and is proud to be celebrating our 10th anniversary in 2009!