SecurTek has been awarded The Monitoring Association Five Diamond Certification for providing superior monitoring service in the North American security industry.
In order to achieve Five Diamond Certification, every SecurTek operator is required to pass a CSAA training course adn to demonstrate proficiency in several areas.
The Five Diamond Program is a balanced certification program providing a differentiation in the marketplace because it signifies five points of excellence:
Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Global, Intertek/ETL and UL
Commitment to the highest levels of customer service
Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series
Commitment to raising the industry standards through TMA membership and participation in its activities
Commitment to reducing false dispatches