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Warranty & Support

Need some help? We are happy to assist you and answer your questions.

Cellular Protection Plan

SecurTek’s Cellular Protection Program is an insurance plan created to protect our customers against outdated technology within the cellular network. This provides you with the peace of mind that you will not have to pay for new equipment when your radio becomes obsolete.

For a monthly fee of $5/month you receive:

A replacement unit if the carrier coverage is discontinued in an area due to technology evolution

Free installation (excluding travel)

Only eligible to existing cellular radio customers and new cellular radio customers. Customers who do not have a cellular radio in their security system are not eligible.
Applicable on either Preferred Plan or SecurTek Bundle Program. Price depends on the dealer.

Extended Warranty Program

SecurTek offers an Extended Warranty Program which covers the complete repair or replacement for any of your security panel, keypad and sensors, including door/window contacts, motion sensors, glass break sensors, smoke sensors, carbon monoxide sensors, water/flood sensors, high/low temperature sensors, or any other sensors connected to your security system and installed by a SecurTek Dealer. This covers parts and labour over the entire term of your contract for as long as you subscribe to the program.

SecurTek’s Extended Warranty Program does not cover:
Any defect or failure of the equipment due to customers' negligence, misuse or abuse, Acts of God or third parties, changes or upgrades, wear and tear, or battery replacement. Is currently only available on your basic security equipment which excludes: video cameras, video storage devices, door locks, thermostats, garage door openers and any other home automation equipment.

Support

1-877-777-7590

SecurTek houses its own technical support team which is available to customers 24 hours a day, 7 days a week. This team has extensive installation and technical support training including remote panel access programming via the Canadian Security Association (CANASA) to provide first level support and troubleshooting for all residential and business owner needs.

Our Authorized Dealer Network includes highly certified technicians from independent dealers across Canada who service and support customers on site with any work required in the design, installation, maintenance and support of customer systems.

Local Dealers

Whether you live in Saskatoon or Scarborough - with 66 Authorized Dealers across Canada (and growing!) we are ready to serve you.
Visit our Find a Dealer page to find an Authorized SecurTek Dealer near you!

FIND A DEALER

Toll Free: 1-877-777-7590